VAT REG: 332959381
Terms and Conditions
The sensible bit (because even a family business needs rules).
These terms and conditions are once you have agreed to go ahead with your installation.
Once booking has been made you will be required to make a deposit payment within 48hrs of agreeing to a date of installation. The amount of deposit will depend on the job description.
Job descriptions…
Therminox Chimney systems
Once booking has been made, we will then send you an invoice for all parts required for the installation, this may be your chimney system, stove and your hearth. Once this has been paid your parts will then be ordered and your booking is then confirmed. The rest of the balance is due on receipt once the installation has been completed. If your installation is being carried out over 2 visits, then after the first visit we will invoice for half the quoted labour and then on the final visit will be the remainder of the labour left to pay.
If you decide to cancel your installation after your parts have been ordered, we will not refund your parts we will then deliver your parts to you at a charge of £40.00 + vat. Our chimney systems are bespoke to each job and we cannot restock them.
Stove Installation in existing fireplace
Once booking has been made, we will then send you an invoice for all parts required for the installation, this may be your Liner kit, stove, hearth and any optional extras chosen. Once this has been paid your parts will then be ordered and your booking is then confirmed. The rest of the balance is due on receipt once the installation has been completed, this could include if you require a chimney pot. When a MEWP is required, this will also be invoiced when parts are invoiced as this will need booking straight away.
If you decide to cancel your installation after your parts have been ordered, we will not refund your parts we will then deliver your parts to you at a charge of £40.00 + vat. Our chimney systems and stoves are bespoke to each job and we cannot restock them.
Building Works including Stove installation
Once a booking has been made, we will invoice you for the building materials required to carry out the agreed building works.
Once the building works have been completed, we will invoice you for all parts required for your installation once they have been selected and confirmed. We will also invoice you for 50% of the labour costs and, where applicable, the cost of hiring a MEWP.
Once payment has been received, we will order the parts required for your installation. The remaining balance payable on the day of installation will be the outstanding 50% of the labour costs and, where applicable, the cost of a chimney pot.
Fire-Rated Board Finishing
Where fire-rated board is installed as part of the building works, the boards are mechanically fixed using screws in accordance with the requirements of the installation.
The screw holes will be filled as part of our installation works. Final preparation of the board surface, including sanding, smoothing and preparation for painting or decorating, is the responsibility of the customer, unless specifically agreed and included within our quotation.
Our works do not include final decorative finishing, painting or decorating unless expressly stated otherwise in the quotation.
Cancellation After Building Works
If you decide to cancel your installation after we have carried out the agreed building works, you will be invoiced for 50% of the labour costs.
Where parts have already been paid for and ordered specifically for your installation, these parts are non-refundable. Our chimney systems, flue components and stoves are selected and ordered specifically for each individual installation and cannot normally be returned to stock or resold.
Where requested, we can arrange delivery of your purchased parts to you at a charge of £40.00 + VAT.
By accepting our quotation and making payment, you acknowledge that the parts ordered for your installation are bespoke or specifically allocated to your project and that cancellation after ordering may result in the costs outlined above becoming payable.
Chimney Flaunching Works
1. Scope of Flaunching Works
Unless specifically stated otherwise on the quotation, our standard flaunching works comprise cleaning and preparing the existing chimney top, scoring/keying the existing flaunching where appropriate, and applying new mortar flaunching over the existing material.
Removal of existing flaunching is not automatically included within the quoted price.
This is because the condition, thickness, integrity and suitability of the existing flaunching cannot always be fully assessed from ground level prior to access being provided by scaffolding.
2. Existing Flaunching
Where the existing flaunching is considered suitable to remain in place, it will be cleaned and prepared before the new flaunching is applied over the existing material.
The existing flaunching may therefore remain beneath the new flaunching as part of the completed works.
The customer should not assume that all existing flaunching will be removed and replaced unless this is specifically stated within the quotation.
3. Removal of Existing Flaunching
Where the customer specifically requests that the existing flaunching is removed, this must be agreed and quoted for separately unless removal is expressly included within the original quotation.
Alternatively, following inspection from scaffold access, if we consider the existing flaunching to be unsuitable for retaining and recommend that it is removed and replaced, the additional works will be discussed with the customer and quoted separately before the additional work is undertaken.
Any additional costs associated with removing existing flaunching may include additional labour, materials, disposal of waste and any additional time required to complete the works.
4. Inspection and Condition of Existing Flaunching
We cannot be responsible for the concealed condition of existing flaunching or the substrate beneath it where this cannot reasonably be inspected prior to the scaffold being erected and access being provided.
Once scaffold access is available, the existing chimney top can be inspected more closely. If its condition differs materially from what could reasonably be established before access, we reserve the right to recommend additional remedial works.
No additional remedial works will be undertaken without the customer's agreement to the additional quotation, unless otherwise agreed in writing.
5. Variations to Quoted Works
The quotation relates only to the works specifically described within it.
If, once access is available, additional work is found to be necessary beyond the original scope — including but not limited to removal of existing flaunching, rebuilding of damaged areas, repairs to the chimney stack or additional preparation — these works will be treated as additional works and quoted separately.
6. Customer Acceptance
By accepting the quotation, the customer acknowledges that the quoted flaunching works do not automatically include the removal of existing flaunching unless this is expressly stated.
The customer also acknowledges that the condition of existing flaunching may not be fully ascertainable until scaffold access has been provided.
7. Follow-Up Inspection
Due to changes in weather conditions and temperature following the completion of flaunching works, we prefer to return approximately one week after the works have been completed to inspect the chimney flaunching.
This follow-up inspection allows us to check that the new flaunching has settled and cured correctly and to identify any issues that may have become apparent as a result of weather conditions or natural curing and settlement.
Where reasonably necessary, we may carry out minor adjustments or remedial finishing as part of this follow-up inspection.
The customer agrees to provide reasonable access to the chimney for this follow-up inspection where required.
The timing of the follow-up inspection may vary depending on weather conditions, access arrangements and our availability.
Booking in Dates
If you are booked in for a date, we have a 7-day cancellation policy if you decide to cancel after the 7 days has exceeded then you will be required to pay a £250.00 cancellation fee. If you are booked in and have ordered a stove yourselves and haven’t notified us that the stove hasn’t arrived within 2 days of your installation and we arrive onsite, then you will be charged a penalty for this of £100.00. These prices above are plus VAT.
Sickness and deliveries out of our control
If a stove has been delayed, we will always try to notify you 48hrs prior to your installation day, during the busy season of September and March there can be significant delays and when booking in we will always let you know how long it will take for a stove delivery.
If we experience staff sickness, we will always notify you the earliest we can, this is out of our control, and we will always book you in on our next available date. We do not normally carry out installations on a weekend but if due to staff sickness and we have no other dates available we will then make an allowance.
Invoice Payments
If parts invoice has not been paid in enough time prior to installation, this may mean that parts have not been ordered or parts may be ordered late, this will mean that your parts may not arrive in time for your installation.
All invoices are due on receipt. A grace period of 3 days is provided. If payment has not been received within 7 days of the invoice date for installation, a late payment fee of 5% will be applied. Additional fees may accrue until the outstanding balance is paid in full.
We are a small family business, and our customers come first, we like to make sure that our customers are happy with all works carried out by our installers. You will only ever deal with Pete or Tara when booking in and installation works.
Accepting a quote is accepting these terms and conditions.
Customer Satisfaction & Rectification
If you’re not completely happy with your stove installation, please let us know. We kindly ask that you give us reasonable time to return and put things right. As a family team, we take huge pride in our workmanship and will always do our best to resolve any issues.
When you raise a concern, we will:
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Arrange a revisit
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Assess the issue
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Rectify anything that falls within our workmanship
Changes to Plans During Installation
If you decide to change the original plan halfway through the job, that’s absolutely fine — we’re flexible. However, please note that changes may incur additional costs. This includes things like:
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Switching stove models
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Altering flue routes
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Requesting extra work not included in the original quote
Any additional costs will always be discussed with you before we continue.
Warranty Requirements
To keep your installation warranty valid, you must:
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Book your annual chimney sweep with us
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Book your annual stove service with us
This ensures your stove and flue are maintained correctly, safely, and in line with manufacturer and industry standards. It also allows us to spot any issues early and keep everything running beautifully.
Quotes & Pricing
All quotes are based on the information provided at the time. If the job changes, the quote may change too. We’ll always be upfront and transparent — it’s how a family business should be.
Access & Safety
We require safe, clear access to the installation area. If we arrive and cannot safely carry out the work, we may need to reschedule.
Warranty & Workmanship
Our installations come with workmanship guarantees. If something we’ve done isn’t right, we’ll fix it. If an issue is caused by something outside our control (e.g., structural problems, pre‑existing chimney issues), we’ll advise you on the best next steps.
Contact
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123-456-7890